Terms of Service
1. Legally Binding Agreement
These terms and conditions serve as a binding agreement between the property owner, hereby identified as “client” and Shield Property Maintenance & Hygienic Services and its owners, employees, and subcontractors, hereby identified as “company,” by singing a contract with Shield Property Maintenance & Hygienic Services you are singing a legally binding contract for work to be completed at an agreed upon price for residential or commercial exterior cleaning services to include pressure washing and non-pressure washing. In the event that you break this contract, all deposits made to the company shall be surrendered as damages, this also includes agreements by email, The services that Shield Property Maintenance & Hygienic Services provide to you are subject to the following terms and we reserve the right to update the terms and conditions any time without notice to you
2. Permission
Client or his/her agent agrees to allow Company on the property for the purposes of cleaning services. Client understands that there is no set time frame for the completion of services and several visits to the property may be required. Shield Property Maintenance & Hygienic Services also has the permission to visit the property with little or no notice to assess service needs prior to the date of service, as well as to check completion after services have been rendered.
3. Water Usage
By signing this agreement, you agree to provide Shield Property Maintenance & Hygienic Services the right to use an on-site water supply as needed to complete the stated project without compensation. If an exterior water supply is required it will be at an additional charge. It is the Customer's responsibility to make sure the water supply is on and working before we arrive. Additional charges will be applied if water is not available.
4. Electrical Usage
By signing this agreement, you agree to provide Shield Property Maintenance & Hygienic Services the right to use an on-site source of electricity as needed to complete the stated project without compensation. If an exterior source is required it will be at an additional charge.
5. Color and Tone
The properties and species of wood, age and weather can greatly affect the resulting color or tone of the stain. Note: Variances may occur on individual boards as well as total project densities and other characteristics vary across and throughout wood. Shield Property Maintenance & Hygienic Services and all of its associates attempt to represent final finish color and tones as best as possible. While we can often give you an idea of the overall color or tone you must expect some variance in the overall finish.
6. Courtesy
While Shield Property Maintenance & Hygienic Services is on location on your property, you are responsible for keeping all children and pets, as well as other individuals away from the work area. Children and pets must be kept off work surface for at least 24 hours after our work is complete. This is for your safety as well as our own.
7. Work stoppage:
In the event that work must be stopped while job is in progress, due to changes by customer or unforeseen defects or delays on the customer’s part, the customer will pay for labor time incurred. If the situation can be remedied on the job by the contractor, he will do so with customer’s consent and a signed waiver.
8. Payments
I- All residential payments due on day of service, all past due invoices over 30 days old will incur a 16 % late fee for every 30 days there after, unless alternate arrangements have been made and initialed on the service agreement.
II- payments to Shield Property Maintenance & Hygienic Services are due as per the contract schedule and are to be paid by check, credit card or cash. All balances are ALWAYS paid due upon completion of the job. Any variance to this policy must be agreed upon. Late charges will be immediately assessed on all balances not paid in accordance with contract terms. The customer agrees to pay any collection cost incurred by Shield Property Maintenance & Hygienic Services related to the collection process of outstanding balances.
9. Scheduling
Scheduling, in a business in which productivity relies upon the weather, can be difficult. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum, however circumstances that are beyond our control may affect your project start and completion dates. You will be notified of any changes.
10. Work stoppage
In the event that work must be stopped while job is in progress, due to changes by customer or unforeseen defects or delays on the customer’s part, the customer will pay for labor time incurred. If the situation can be remedied on the job by the contractor, he will do so with customer’s consent and a signed waiver.
11. Removal & Replacement of Deck Contents
Removal and replacement of grills, deck furniture, planters, etc. is the responsibilities of the homeowner. Should we need to remove items from the deck, we will not be responsible for breakage or for storage issues, Additional labor charges may apply for the removal/protection/replacement of these items.
12. Damages
Shield Property Maintenance & Hygienic Services is not responsible for damages due to improperly installed siding, loose shingles, or siding, broken or open windows, improperly sealed windows, wood rot, defective construction, improperly secured wires, loose or improperly installed gutters and leaders, old paint, unexpected paint removal, and improper caulking. In every aluminum siding case, and in some case in vinyl siding, the sun and weather will bleach the color and cause it to fade. Power washing, which entails removal of chalky, gritty of failing surface materials, may cause the faded aspects of the vinyl or aluminum to stand out. Shield Property Maintenance & Hygienic Services will not be responsible for such conditions. Shield Property Maintenance & Hygienic Services will not be responsible for loose mortar that may dislodge during the cleaning process.
13. Stains
Some stains cannot be removed by power washing. Tree sap, artillery fungus, splatters from stains and paints are examples of materials that cannot be removed by conventional means. We make every attempt to point these areas out to the customer when quoting the project. Sometimes these stains cannot be removed at all.
14. Property In Good Repair
Shield Property Maintenance & Hygienic Services expects your property to be in good repair and weather-tight. This includes, but is not limited to all electrical service including receptacles and light fixtures. Doors and windows shall also be weather tight. Shield Property Maintenance & Hygienic Services is not responsible for damages as a result of water infiltration from poor or improper installation, maintenance or repair of electrical related items or doors or windows. Shield Property Maintenance & Hygienic Services cannot guarantee removal of artillery fungus from exterior house surfaces.
15. Windows
Windows may become water spotted as a result of our services. Window cleaning is NOT included.
16. Warranties:
a) Products: All warranties on the products used by Shield Property Maintenance & Hygienic Services are limited to those offered by the manufacturers of those products. Shield Property Maintenance & Hygienic Services makes no additional warranties concerning the quality, fitness or effectiveness of the products used.
b) Labor: Shield Property Maintenance & Hygienic Services guarantees that the labor supplied under this contract meets or exceeds the standards of the trade. If you ever have a concern regarding our methods or quality of work, Shield Property Maintenance & Hygienic Services should be notified by phone within 48 hours of jobcompletion. Shield Property Maintenance & Hygienic Services shall only be obligated, under this warranty for structural or plant damages which are a direct result of operator error and which are fully described in writing to Shield Property Maintenance & Hygienic Services within 15 days of job completion by sending written notice to: Shield Property Maintenance & Hygienic Services, .................................................. Shield Property Maintenance & Hygienic Services shall be allowed 30 days from receipt of any written notice to inspect and attempt to repair. During that time, Shield Property Maintenance & Hygienic Services shall have sole option of repairing (or contracting for the repair of) any structural or plant damages that are a direct result of Operator error. The maximum limit of liability of Shield Property Maintenance & Hygienic Services under this warranty shall be total amount of money paid by the customer to Shield Property Maintenance & Hygienic Services under terms and conditions of their contract.
Disclaimer
By having work performed you agree to the following terms and conditions
*All residential payments due on day of service.
*All past due invoices over 30 days old will incur a 16% late fee for every 30 days there after.
*Cancellations require a 48 hour notice
*Cancellations less than 48 hours will have a 30% non-refundable charge of invoice.
*Please put towel at entries if power washing
*Please check all outlets to make sure they are on after work.
*Please check all power sources after cleaning including garage
On the Day of Service:
1. Please have a water spigot activated and accessible
2.Please have all windows and doors shut tightly
3. Please ensure you shut off all outside electrical outlets and fixtures at breaker box prior to arrival
4.Please have screens removed for better rinsing between windows if you have heavy debris between window and screen, Must remove if you are having windows cleaned specifically
5. Please have all pet’s inside before and during cleaning
6. Please clear the work areas of all items and remove all sensitive materials from the areas being washed such as flags, doormats, and vehicles.
Please avoid using water during cleaning service to ensure no loss of pressure or volume.
Roof wash acknowledgment
When the company completes a roof wash service, client understands that all roofs react to our solution differently and results will vary. Our solution is guaranteed to completely kill any damaging growths such as algae, moss, or lichen. Client understands that the roof will show results of a cleaning but in some instances, it may take more time to completely remove the dead growths. This happens due to many factors such as age of roof, type of shingle, location, and the amount of buildup. It is understood that there is potential to have some light brown areas that remain after treatment. These light brown areas are dead algae which previous to treatment were black streaks. If this occurs, client understands it will take some time for the remaining dead algae to come off with assistance of natural elements such as sun exposure and rain. We request clients wait 6 to 8 weeks for the brown areas to fade. If after 6 to 8 weeks, the brown areas remain, we request you contact us immediately so we can come physically view the area to appropriately determine the next step. If roof has moss or lichen growth it will take some time for those to completely fall off. Since we do not use high pressure, we let our solution do the work. If the growth is deep into the shingle it will take time for it to remove. Those growths will turn white when treated with our solution. The client understands that the growths will dry out and fall off as the natural elements such as wind and rain assist with the removal process. If after 6 to 8 weeks, the growths remain we request client reaches out to company. We will then do onsite assessment to determine next step. Client also understands that our cleaning solution is specifically designed for our cleaning services and it will not cause any discoloration or damage to the roof.
House wash acknowledgement
Client understands that any blemish or flaw or any existing oxidation will be more noticeable after cleaning. Vinyl sided homes that have not been maintained or has contact sun exposure will be susceptible to oxidation. Signs of oxidation are as follows: chalky white powder on siding and the clear luster removed. Please understand if your home suffers from oxidation, you may see this difference after a cleaning. When home is covered with debris, those blemishes may not stand out as much as it would be after it has been cleaned. Most of the time those issues are pointed out to the client during estimate inspection or during cleaning process. Client understands that company may not find every flaw and is not reliable if it is more noticeable after wash unless it is found to be of negligence on company end. Client understands that we require that all outside electrical outlets and fixtures are shut off before arrival to complete washing service as an additional precaution. Client also understands if we do a site unseen estimate based off provided photos , that we will not be able to note any flaws in exterior surfaces. If we do a site unseen estimate, client understands we are not reliable for any unacknowledged flaw and will do our best to point this out at date of cleaning. Client also understands that our cleaning solution is specifically designed for our cleaning services and it will not cause any discoloration or damage to the siding. Client understands that if their home is severely covered in grime that they could potentially have issues with weep holes. If you notice a faint rusty color on your siding, there is not need for alarm. If you have vinyl siding, you have something called weep holes. These holes are made by the manufactures to allow ventilation and allow any condensation to drain out. With that said, these holes make a nice little home for bugs. Debris and dirt gets up inside the holes and behind the siding. When we do the wash, our solution pulls the dirt and debris, sometimes left over water and bug juices drain from these holes after we complete the wash as it goes through the drying process. The rust color/ light faint colors your seeing is bug feces, debris, mold etc. We see this occur on sections of siding that had the heaviest buildup. This will come off with the morning dew, garden hose or rain. It is not a stain and it is not permanent. Typically, anyone that calls in regards to this usually see a huge difference after the morning dew. If the weep hole runs are heavy, we will return to do a full rinse down after a visual inspection.
Client understands that during the house wash service they will receive a basic window cleaning. This is different from windows being done with a purified water-fed pole system. A basic window wash will get debris off windows but you could be left with water spots. If you are looking for a squeaky-clean shine on windows, you will want to get the added window cleaning service which is completed with purified water-fed pole system. All water is run through a filter to ensure nothing remains in the water that could leave water spots or streaks. We recommend removing your screens to allow any debris between the window and screen to be rinsed away in a house wash. If you are getting your windows cleaned with our purified water-fed pole system, client understands they should remove screens previous to work. If screens are not remove, company will not remove them unless a responsibility of consent form is signed. Screens are delicate and if they are brittle, they can break. Company does not remove screens due to this unless client understands the risk of this and signs a consent form stating company will not be held reliable for worn and brittle screens.
paver driveway
Paver driveway needs to re-sand after cleaning .